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Digital Ventures - Instant Support

If you are experiencing a minor problem (i.e. Error Message or Pop-Up Windows) but your computer is still functional and has access to the Internet - you can call us and receive immediate help via Remote Support. You will download a small program from our website which will create a secure on-line connection between our computer and yours. It will allow us to see your screen and control your mouse and keyboard just as if one of our engineers was right there with you. You can talk to us on the phone and observe our work on your own monitor or you can hang up and leave and come back when the problem is resolved. There is no need to disconnect and move your computer or schedule an expensive On-Site Service. All you need is functional Internet connection and a computer we can still work with.

We can even help you troubleshoot your wireless connection providing that you have an Ethernet (CAT-5, RJ-45) cable and can temporarily connect your computer to your wireless router.

How does it work:

After you determine that there is a problem with your computer you need
to confirm that you are still able to connect to the Internet and that
your computer is still functional.

   1. You go to our website at www.barringtoncomputer.com
      <http://www.barringtoncomputer.com/> and click on the big red
      “Remote Support”.
   2. You will be asked if you want to run or save this file – you will
      click on “Run”. Depending on your firewall or security
      configuration you may see another warning about the file – just
      confirm that you want to run it or install it.
   3. You will see an ID number and password - call us and give us the
      ID number and the password - our support engineer can now view
      your screen and share control of your mouse and keyboard.



You will retain full control of your computer during this remote support session. You can always take control of your mouse and keyboard, and you can end the connection at any time. In addition – even though the ID is
permanently assigned to your computer – the password changes every time you initiate the session so the connection cannot be re-established without your consent.

Instant Support (or Remote Support) charge is $50 per incident.

Download "Remote Support" small application (virsus free) DOWNLOAD HERE

 

Also Serving Computer Repairs to: Chicago, Skokie, Niles, Elmwood Park, Roselle, Bensenville, Wood Dale, Park Ridge, Elk Grove Village, Itasca, Palatine, Hoffman Estates, Schaumburg, Hanover Park, Streamwood, Barlett, Rolling Meadows, Des Plaines, Deer Park, Inverness, Barrington Hills, North Barrington, Lake Zurich, Tower Lakes, West Dundee, South Barrington, Forest Lake, Algonquin, Lake In The Hills, Crystal Lake, Fox River Grove, Wheeling, Buffalo Grove, Long Grove, Lake Barrington, Barlett and every near cities around! Computer problem? Let us help you! Professional In-House Barrington Computer Repair Services. Call DVC Computers for details
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